Giving the consumer some tools to extract value and other thoughts on supermarkets

Asda the UK supermarket giant (WalMart-owned) has taken a constructive step to help consumers cross-shop the supermarkets by creating a price comparison website. It’s a brave and empowering strategy which demonstrates – more than the best copy could do – Asda’s level of confidence in its ability to deliver on a value positioning.

To me this is what marketingheart is all about – constructing an honest and sustainable position that’s based on deliverable reality and that offers consumers something of real value…and then using marketing to deliver it. This is very different to most brand positions where differentiation and cut through are generally far more important considerations than anything real or beneficial. In my view, as consumers get more and more cynical and even more marketing savvy, marketing HAS to learn the self-discipline and ethics required to take the path of authenticity in order to maintain relevance and effectiveness.

Another fine write-up from my hero and yours (well, mine anyway), Chris Arnold, in which he also discusses the decline of organic produce sales in the UK. I must must must get around to reading his book.
chris arnold's book

PS the UK is well served by supermarket shopper tools thanks to Here’s a tool which suggests cheaper variants of a given product – how god is that? Looks like a private UK company was able to do what the Australian govt spent tens of millions failing to do.

And in the US a swag of cool tools help shoppers. One is – A solution that allows a shopper to place an order online and then pick it up at the store during a timeframe you select. The store personnel load the groceries in your car when you pull up to special parking out front. I understand ShopRite is using the solution and it is going extremely well. And – a solution that allows a consumers to request coupons or rebates without ever having to visit a web site. As a retailer it helps understand what advertising is working and ties back into your loyalty data.

These are just two of the many solutions available to help shoppers improve their overall shopping experience and at the same time drive retailer’s loyalty and top-line sales.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: